Help & support
A character isn't replying / "Something went wrong"
- Check your internet connection, then tap Retry under the message.
- "You've used today's messages": your daily messages refresh at midnight in your time zone. Your conversation is kept; you can add Fairy Dust or choose Wicked Premium in the meantime.
- A photo or voice note that failed shows Retry on the message itself.
Signing in
- An account is optional. Choose Continue with Google on the welcome screen, or Continue without account to use the Free plan as a guest and sign in later in Profile → Account details. Purchases need an account.
- When you sign in, your guest chats move into your account on that phone automatically (nothing is uploaded). The one exception: signing in to an existing account other than the one last used on that phone leaves them in guest mode, so nobody's chats end up in someone else's account.
New phone / reinstall: where are my chats?
Chats, memories, photos and voice notes are stored only on the phone where they were made. They are not uploaded. Signing in on a new phone restores your account, sign-in methods and plan, but not your chats. Uninstalling the app deletes the chats on that phone.
Signed out unexpectedly?
You're signed out if you signed out on another device, deleted your account, or your session expired. Sign in again with the same Google account; your chats on this phone are still there.
Plans, Wicked Premium and Fairy Dust
- Your daily messages are shared by all characters; only your own messages count. See Profile → Wicked Premium for what's left today.
- Purchases need a Wicked Crave account (sign in first), so they follow you to any phone where you sign in.
- Cancel Premium in Google Play → Profile → Payments & subscriptions → Subscriptions. You keep Premium until the end of the paid month.
- New phone or reinstall: sign in, then tap Restore purchases on the Wicked Premium screen.
- Refunds are handled by Google Play under its refund policy.
Reporting an AI message, photo or voice note
Long-press the character's message, photo or voice note and choose a reason. You can also report a whole chat from the ⋯ menu. Reports go to our team for review.
Deleting your data
- One chat: open it → ⋯ → Delete Chat.
- Everything on this phone: Profile → AI & data controls → Delete my local data.
- Your account: Profile → Account details → Delete account, or on the web at https://wicked-crave-api-746672488550.europe-west2.run.app/account-deletion.
Contact
See also our Privacy Policy and Terms of Service.